When we designed the NitroHost infrastructure, we took a top-down approach to ensuring reliability and redundancy at every level.
It all starts with the data center that houses our servers. Located in Los Angeles, CA the ColoCrossing data center is a SOC2, PCI, and HIPAA certified mission-critical data center. Every NitroHost server receives redundant power, with each power connection coming from a different set of generators, UPS, and building entry risers.
At the network level we are connected to a fault-tolerant network with an availability rating of 99.995% uptime for both power and network connectivity. Multiple Tier I providers (including CenturyLink, Cogent, GTT, and NTT) are combined using Cisco and Juniper switches and routers to provide a high speed, BGP, redundant routing configuration.
Finally every server uses true server grade hardware, not the consumer grade hard drives, RAM, or CPUs that many web hosts use in an effort to cut costs. Hard drives are currently Enterprise Class SSD drives configured in RAID 10 (mirrored striped arrays). We only use hardware RAID, not the less reliable and far slower software RAID, and the currently specified controllers utilize dedicated cache for extra speed along with a battery backup to prevent any data loss in the extremely unlikely event of total power failure.
We Care About Your Data
Every server is backed up every 6 hours (4x daily) with a 7 day retention period for backups. The backup solution that we use enables us to restore anything from a single file all the way up to a point-in-time full Bare Metal Recovery (BMR) restoration of an entire server. End-user access to backups is provided in cPanel and enables easy restoration of files, directories, and MySQL databases, from any of the prior 7 days of backups. These backups are stored, AES-256 encrypted, on dedicated hardware in another country, in fact on another continent altogether!
As your MySQL databases are often the most critical data for your site, they are backed up hourly and those backups are stored, AES-256 encrypted, in two offsite locations. How's that for redundancy?
At the data center level, access is strictly controlled via a combination of proximity cards and biometric scans backed up by armed guards. The network is monitored 24/7 for intrusion attempts, DDoS attacks, and other security problems.
At the server level, security starts with the use of the Cloud Linux operating system. Designed for shared server environments, Cloud Linux segregates every account into a Lightweight Virtualized Environment (LVE) to ensure that no user can access any other user's files, and to prevent runaway processes (e.g. from bad end-user code) from having any effect on server stability or security. We run an IP blocking SPI firewall on every server, a login failure daemon that communicates with the firewall to block IP addresses attempting brute force password attacks or port scans, a Web Application Firewall (WAF) with constantly updated rules to block the latest web-based attacks and then communicate the offending IP addresses to the firewall for instant blocking, realtime virus and malware scanners that monitor all files and emails on the fly to prevent security threats from ever entering the servers, and full SPAM scanning with flexible end-user configuration options to keep your inbox clean of unwanted junk.
We are fanatical about providing our customers with the level of service and support that we would want to receive ourselves! The best hosting environment in the world is only of limited use if you can't get hold of someone to answer your questions. We do not outsource our support and we never will. Your support requests will be answered in a timely manner by someone with the ability and authority to resolve your problem for you, not pass you up a seemingly endless chain of "tiers" to someone who might eventually be able to help.
Finally A Word On "Unlimited" Hosting
We don't offer unlimited disk space and data transfer (bandwidth) because, put quite simply, there is no such thing. If there was, the likes of Google and Amazon would be hosted on a cheap unlimited hosting account rather than in data centers full of dedicated servers. We have checked with our hardware suppliers and have been unable to source hard drives with unlimited storage capacity, nor have our upstream network providers started to provision backbones with unlimited data capacity. Until that time comes, we would prefer to be honest with you about the limits each account has rather than burying CPU usage clauses, file size clauses, file type clauses, and 101 other trip-up clauses, deep in our terms of service.
Why Choose Us?
As a NitroHost customer you can expect to receive exceptional support. No outsourcing, no waiting for tickets to be escalated. The help you need, when you need it.
A Passion For Excellence
We aspire to be much more than just another web host, we want to be your last web host. Our guiding philosophy is to treat our customers as we would want to be treated ourselves.
Hundreds of websites from personal blogs to multi-million dollar enterprises trust NitroHost. Come join them!
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NitroHost has been providing reliable web hosting services since March 2013.
We accept payment via credit / debit card and PayPal.
Of course! We're always happy to handle migrations.